Legal

Privacy & Data Protection Policy

Effective Date: April 15, 2025

Our Privacy Principles

1Personal Information We Collect

Depending on your interaction with SolFi, we may collect:

• Identity Information: Name, government-issued ID (e.g. passport, national ID, driver's license), date of birth, photograph.
• Contact Information: Phone number, email address, mailing address, location.
• Financial Information: Bank account details, card information, transaction history, income details.
• Transactional Data: Payment records, beneficiary information, services used.
• Technical and Usage Data: Device identifiers, IP address, browser type, login activity, location data, cookies, and analytics.
• Communication Data: Inquiries, chats, emails, recorded calls, feedback, and marketing preferences.

We may also collect non-identifiable or aggregated data that does not directly or indirectly reveal your identity.

SolFi does not knowingly collect or process Sensitive Personal Information unless required by law (e.g., for KYC/AML compliance).

2How We Collect Your Information

We collect your Personal Information:

• When you sign up or use our Services.
• When you fill out forms on our website (e.g., contact or registration forms collecting basic customer information).
• When you communicate with us (e.g., customer support, surveys).
• Through automated tracking (cookies, analytics tools).
• From third parties such as banks, credit bureaus, identity verification services, and public records.

3Why We Collect Your Personal Information

We collect and process your information based on one or more of the following legal grounds:

• Your consent
• Contractual necessity to provide financial services
• Compliance with legal and regulatory obligations (e.g., AML/KYC requirements)
• Legitimate business interests, including fraud prevention, service optimization, and internal analytics

4How We Use Your Information

We may use your Personal Information to:

• Create and manage your SolFi account
• Verify your identity and comply with financial regulations
• Process payments and transactions
• Communicate with you (account updates, service notifications, support)
• Detect and prevent fraud or illegal activities
• Conduct audits, reporting, and compliance assessments
• Send marketing communications (only where permitted and with the option to opt out)
• Improve our platforms, services, and user experience

5Sharing Your Information

We may share your data:

• With affiliates, subsidiaries, or service providers to deliver services (e.g., cloud providers, banks, identity verification partners).
• With regulatory authorities or law enforcement as required under local laws.
• With third-party vendors or partners authorized by you.
• In connection with corporate transactions (e.g., merger, acquisition).
• With analytics providers, only using anonymized or aggregated data when possible.

We do not sell your Personal Information under any circumstances.

6Your Rights

Depending on your location — for example, Cameroon and other CEMAC member states, UEMOA member states, or the United States — your rights may include:

• Right to access your Personal Information
• Right to rectify inaccurate or incomplete data
• Right to delete or erase your data (subject to legal or regulatory exceptions)
• Right to object to or restrict data processing
• Right to opt out of direct marketing communications
• Right to data portability
• Right to withdraw consent at any time
• Right to file a complaint with your data protection authority

7Data Transfers Across Borders

As an international company, we may transfer and store your data in countries outside your jurisdiction. In such cases, we ensure:

• Adequate data protection standards are in place.
• Standard contractual clauses or international agreements (e.g., EU-approved mechanisms or African regional frameworks) are followed.
• Your data is stored securely in compliance with local and international laws.

8How We Protect Your Data

We apply physical, administrative, and technical safeguards including:

• Data encryption in transit and at rest
• Firewalls and secure access controls
• Role-based access to sensitive data
• Regular audits and risk assessments
• Staff training on data protection

You are responsible for keeping your account credentials secure and using strong passwords.

9Retention of Personal Information

We retain your Personal Information:

• For as long as necessary to provide our Services
• As required by local and international financial regulations
• To resolve disputes or enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

10Marketing & Communication Preferences

We may contact you about offers, updates, and services. You can opt out anytime by:

• Unsubscribing from marketing emails
• Updating your communication preferences in your account

We may still send you service-related messages (e.g., transaction alerts, account changes).

11Use of Cookies

Our platforms use cookies and similar technologies to:

• Keep you logged in
• Customize your experience
• Understand website usage
• Enhance security

You can manage your cookie preferences via your browser or device settings.

12Do Not Track

Our systems do not currently respond to "Do Not Track" signals from browsers due to a lack of consistent industry-wide standards.

13Minors Policy

SolFi does not offer services to individuals under the age of 18. If we discover that a minor has submitted Personal Information, we will delete it promptly.

14Updates

This Policy may be updated periodically. We will notify you of any material changes through email, our website, or your SolFi dashboard.

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